Technical support
Our technical support is designed to simplify communication and speed up interventions, whether for troubleshooting, a warranty request, or a question about a service.
Main features
Essential tools for your assistance..
Open a ticket
Describe your problem or assistance request in just a few clicks.
Our technical team will respond to you as soon as possible..
Attach photos or documents
Add images, quotes, or invoices to facilitate diagnosis and follow-up.
Real-time tracking
Check the status of your ticket: “Pending”, “In progress” or “Resolved”.
Assistance included
Everything you need for your boat
Direct communication
Chat directly with a technician via the secure client area.
Complete history
You can modify colors and backgrounds to highlight features.
Basic package – Assistance included
A responsive and professional service, included with all our maintenance and repair services..
Open a ticket online
Frequently Asked Questions
Here are some frequently asked questions about our company.
Go to your client area, click on “Open a ticket” and fill out the form. Our team will contact you within 24 to 48 hours. or on
https://keep-it-sails.club/support
We handle all requests related to:
Boat repairs and maintenance
Estimates and follow-ups on interventions
Products or parts purchased from Keep it Sails
Questions about winter storage or maintenance services
A refund can be requested if:
A billing error is found
A service could not be performed
Requests are analyzed individually within 5 to 7 business days.
Yes, preferential conditions are offered to customers with an annual maintenance contract or multiple ongoing services.
Contact us to learn about your benefits.
Over 1,000 interventions resolved thanks to our technical support..
Keep it Sails for quick and efficient tracking of your boat
